WE ARE OPEN.............WE ARE OPEN............WE ARE OPEN.............. Ross Sport's warehouse is open & able get your orders shipped out same day* .............................We are working within a strict Anti-COVID-19 Safety Policy ........................Our normal communication channels are all available...................................Our Website shows LIVE STOCK LEVELS on all products. All "IN STOCK" Parts ordered before 13.00hrs GMT can be shipped the same day*

Delivery & Returns Procedure

Delivery Policy: Every effort is made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as possible.

Returns: Goods which prove unsuitable may be returned for a refund, credit or exchange if they are returned to ourselves within 14 days of receipt. Subject to the following conditions:

- Items are returned carriage paid.
- Items are received in original packaging & in resalable condition - engine parts covered in oily finger prints will NOT be accepted for refund.
- Items should be returned unused in their original condition in order to secure a refund.
- Items are returned complete with all packaging in good condition (we reserve the right to levy a charge to replace product packaging which is damaged or defaced).
- Items returned after 14 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
- Any items not showing "In Stock" at the time of purchase can be considered to be "special order" and will be subject to a minimum 15% restocking fee. Returns are accepted at our explicitly at our discretion.
- Any items which have been specially ordered for you or manufactured to your specification cannot be returned.
- All returns are to be accompanied by the senders name and address, account reference and invoice number, and the reason for return. Please help us to help you by completing the relevant returns form.
- We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage, etc. you may require it in the event of a claim with your carrier.


Once you have a Returns Authorisation Number we will then send you the necessary forms to fill in and send back alongside your item(s).

Ross Sport Europe Ltd are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Shortages & Damage – Please advise us of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Deposits – On any non stock special order items we reserve the right to charge a deposit of £100 or 50% of order value to the customers credit/debit card, which is non returnable in the event of cancellation, based on the customers implicit instructions to order the goods on their behalf.

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